1. GENERAL PRINCIPLES:

Showkite is the basis of providing e-commerce trading floor service in the entertainment industry, operated by Bigboom Technology Joint Stock Company. The application helps to connect amateurs with semi-professionals and people who have demand for renting show.

Members of e-commerce trading floor are organizations and individuals that have legal commercial activities that are officially  recognized by the company and allowed to use  services provided by Showkite and related parties.

This principle applies to members who registered service provided by showkite.

Organizations and individuals taking part in Showkite transactions are fee to negotiate on the basis of respecting the legitimate rights and interests of parties involved in purchasing products and services through contract and do not break the law.

Purchase and sale, provide products and services activity through Showkite must be public, transparent and ensuring the interests of consumers.

Content of this Regulation complies with the current Law of Viet Nam. Members participating in and using Showkite must learn about their liability for the current law of Viet Nam and commit to strictly comply with the Regulation on management and operation of Showkite. 


2. GENERAL PROVISIONS

Name of website providing e-commerce trading floor service: showkite.

Website address: https://www.showkite.com/

General definition:

Showkite is the basis of providing e-commerce trading floor service in the entertainment industry, operated by Bigboom Technology Joint Stock Company. The application helps to connect amateurs with semi-professionals and people who have demand for renting show.

Buyer: organizations and individuals have demand for renting show from artist who registered with Showkite

Artist: organizations and individuals provide show and use Showkite to connect with the buyer.

Member: organizations and individuals register to use Showkite, involving artist and buyer

Intellectual Property: any patent, copyright, design registered or unregistered, design rights, trademarks registered or unregistered, service mark or industry property or other Intellectual Property and involving applications for any of above sections.


3. PROCEDURES FOR SETTLEMENT OF COMPLAINTS AND DENUNCIATIONS

Bigboom Technology Joint Stock Company and suppliers have a responsibility to approach to complaints and support buyers related to shows connected through Showkite. Any complaints relating to providing, using Showkite law of Bigboom Technology Joint Stock Company are independently responsible on the basis of the law, terms and conditions of using service as announced to all members.

When conflict arises, Bigboom Technology Joint Stock Company gives prominence to settlement by negotiation and reconciliation between the parties so that members can have confidence in the quality of service of Showkite. The buyers can complain in one or following two ways at the same time:

Method 1: complain directly to artists 

Buyer can complain about the show of artist directly to this artist. In this case, the artist has responsibility in handling the complaint and answer to the buyer.

Method 2: complain to Bigboom Technology Joint Stock Company:

The buyer can complain about service of suppliers to Bigboom Technology Joint Stock Company follow the following procedure:

Step 1: Give feedback to Bigboom Technology Joint Stock Company by calling 01673064113, email to support@showkite.com, give feedback from Showkite official facebook site, from website or Showkite application right after the show or in other ways which are not break the current law of Viet Nam. Prescription for Showkite to receive the complaint is three (03) months from the date of using service or problem arising.

Step 2: two days from the day receiving the complaint, Bigboom Technology Joint Stock Company will check and confirm the information about the complaint and inform the parties concerning. Bigboom Technology Joint Stock Company at the same time verify the content of complaint, identify and analyze the reason and extend for complaint and the responsibility so that Bigboom Technology Joint Stock Company along with its suppliers can have appropriate solution for this problem. Within 7 days of working from the day receiving a notice from Bigboom Technology Joint Stock Company regarding to the complaint, artist will actively cooperate with Bigboom Technology Joint Stock Company to solve the complaint and actively inform the complainant and Bigboom Technology Joint Stock Company or authorize Bigboom Technology Joint Stock Company to inform the complainant to deal with the complaint. 

Step 3: in case of the complainant is not agree with the solution of the supplier, Bigboom Technology Joint Stock Company has responsibility in helping to negotiation and reconciliation between the parties to make the final judgment. 

 In case of the negotiation or conciliation fails to reach the solution or the complainant requests the intervention of competent legal agencies, the Bigboom Technology Joint Stock Company will coordinate with the artist to report to the competent legal agency competence if necessity.

Bigboom Technology Joint Stock Company respects and strictly follows the provisions of Law about protecting the interests of consumers. Therefore, the suppliers must strictly comply with the law of entertainment industry and have appropriate behaviors with the buyers. Any fraudulent conduct in business, as well as any other act of harm to others, is a chargeable offence and shall be fully liable to the law.

The parties involving suppliers, buyers are responsible for actively solving the problem. Artist must actively handle the complaint. Bigboom Technology Joint Stock Company will only play a coordinating role, supporting the settlement of complaints between artists and buyers. Bigboom Technology Joint Stock Company will provide information relating to the buyers and suppliers if required. 


4. ENSURING SAFETY OF TRANSACTION

The management has taken all necessary measures to protect the information on Showkite (including artist information, buyer information and transactions made through Showkite) and minimize the risk which can occur to guarantee the transaction can be conducted smoothly and successfully.

When registering to use Showkite to connect with the buyers, the artists must provide via email, phone or other form of communication all necessary information including name, address, telephone number and email. This information will be evaluated and stored by Bigboom Technology JSC in the system to ensure that the transaction is successful and risk is minimized.

All transactions of buyers and suppliers will be included in the management of the Bigboom Technology Joint Stock Company, and regularly updated.

The buyers should not provide detail individual information as well as payment information for third parties via email, phone or other forms of communication. Bigboom Technology Joint Stock Company and incorporated companies are not responsible for any damages or risk member may incur in exchanging buyer information through other communications channels other than ShowKite.

The buyers have not to use any programs, tools, or other forms to interfere with the system and change the data structure. Any form of dissemination or encouragement for any activity that interferes with, disrupts the Showkite system is strictly prohibited. All violations shall be handled following the current law.

All information of transaction is definitely secured, except for providing to the law enforcement agency upon request.

Thao tác đơn giản và dễ dàng hơn với Showkite Apps.

Showkite hiện tại đã hỗ trợ 3 nền tảng: WEBSITE, IOS, ANDROID.